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Thus, for example, online help systems can usefully employ chatbot techniques to identify the area of help that users require, potentially providing a "friendlier" interface than a more formal search or menu system. In 1984, a book called The Policeman's Beard is Half Constructed was published, allegedly written by the chatbot Racter (though the program as released would not have been capable of doing so). Two such annual contests are the Loebner Prize and The Chatterbox Challenge.

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Companies like Nordea Bank, Domino's, Pizza Hut, Disney, and Whole Foods have launched their own chatbots to increase end customer engagement In September 2017 Whats App announced testing of a forthcoming enterprise platform which will enable human and automated agents to interact with users.

Airlines KLM and Aeroméxico both announced their participation.

The object of this paper is to cause just such a re-evaluation of the program about to be "explained". ELIZA's key method of operation (copied by chatbot designers ever since) involves the recognition of cue words or phrases in the input, and the output of corresponding pre-prepared or pre-programmed responses that can move the conversation forward in an apparently meaningful way (e.g. is still purely based on pattern matching techniques without any reasoning capabilities, the same technique ELIZA was using back in 1966.

by responding to any input that contains the word 'MOTHER' with 'TELL ME MORE ABOUT YOUR FAMILY'). This is not strong AI, which would require sapience and logical reasoning abilities.

The observer says to himself "I could have written that".

With that thought he moves the program in question from the shelf marked "intelligent", to that reserved for curios ...

The two airlines as well as other agencies and airlines had already launched chatbot services via Facebook Messenger in 2016 – Aeroméxico's sells tickets and answers questions using artificial intelligence, while both airlines provide assistance from human agents, as well as automated flight status updates, check-in for flights, delivery of mobile boarding passes, and recommendations for hotels, restaurants and activities in the destination.

The newer generation of chatbots includes IBM Watson-powered "Rocky", introduced in February 2017 by the New York City-based startup and e-commerce platform Rare Carat to assist novice diamond buyers through the daunting process of purchasing a diamond.

In order to properly understand a user input in a free text form, a Natural Language Processing Engine can be used.

The second task may involve different approaches depending on the type of the response that the chatbot will generate.

Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.

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