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Make sure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer want to use, and change the addresses on them when you move.

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The new FREE My Very App is now available for both Android and Apple IOS smart phones.

The benefits of shopping via our App include: The document should be dated within the last three months, which you send via our secure webmail, in My Account: Click “My Details” Click “Account Queries”, and select “I have a query about my account” You will have the option to select, change of name, date of birth amend or change of address. You’ll need to be registered with My Account online and have a valid Account Number.

The links in these emails usually direct you to a fake login page, which looks exactly like the real login page.

If you log in, your account details are stolen and may be used to access your account or commit fraud.

For security reasons the password will never be your account number.

If you don’t want to get attachments you can opt out of these by changing your preference in the ‘My Details’ tab of ‘My Account’.

They can be contacted at: Identity Theft Team, Shop Direct Group Ltd, Thynne Street, Bolton, BL3 6AX Call us on Freephone 0800 0151 290 or alternatively you can contact us via secure webmail, in My Account. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications.

You can apply for your credit file from the following agencies: Equifax PLC Credit File Advice Centre PO Box 1140 Bradford BD1 5US Tel: 08 Experian Ltd Consumer Help Service PO Box 9000 Nottingham NG80 7WP Tel: 08 Callcredit Ltd Consumer Services Team PO Box 491 Leeds LS3 1WZ Tel: 08 Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name.

If you’re ever worried about whether it’s a genuine email from Very, check the email has come from this email address before opening it.

Alternatively, you can sign into ‘My Account’ and view the letter safely in the account summary tab.

There are a number of different agencies that can provide further information with regards to identity theft.

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