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The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.
A customer’s frustration or need that has yet to be filled is called a pain point, and marketing teams mine social media and message boards for these pain points.
This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
Website designer Cory Miller of i Themes regularly uses Provide Support for his business, and he has noticed increased opportunities for upselling products.
The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.
Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support.
When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.
In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.
All these attitudes were even more prevalent among respondents who bought online at least weekly.” With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center.
Not only is this a process improvement but it increases the chances of overall sales (which we’ll get into next! The general trend among users in marketing forums and on blogs is that live chat on a website can generally lead to improved sales numbers.
Between 20, GCHQ, Britain's NSA, ran a program called Optic Nerve that scanned live webcam chats on Yahoo (and probably other chat services).Tags: Adult Dating, affair dating, sex dating