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What do my customers actually want from a self-service virtual agent?

Are bots just a passing fad for engaging my customers? ) of these questions left you scratching your head, don’t worry. Even industry analysts and experts have taken a second look at how they view and talk about this technology.

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As we approach the end of 2016 and begin to look at what 2017 will bring for the customer experience and service space, this comprehensive whitepaper is a great resource for understanding automated conversational systems and how they fit into your overall customer engagement plan.

[Here’s a good example of the evolution of presence-evoking technology and (though it’s not discussed in this story from idealog), the obvious ethical issues it raises.

The idealog story includes more pictures and two videos; MIT Technology Review’s coverage includes a minute video of Nadia; and more information is available from the Soul Machines website.

For a related story that raises some of the ethical issues, see “Can Alexa lie? –Matthew] Soul Machines unveils its first emotionally intelligent, lifelike avatar By Elly Strang A Kiwi company at the forefront of humanising AI technology has revealed its first virtual assistant called ‘Nadia’, which has been voiced by actress Cate Blanchett.

What’s the difference between a chatbot and a virtual agent?

Should I be jumping on the bandwagon and offering a chatbot on Facebook Messenger?

The main reason for building this is to provide better services for disabled people, funded by the Australian government.

Users can now access National Disability Insurance Schemes (NDIS) for more information easily without experiencing any complications involved by disabled users.

Let Hutoma AI craft a personalized chatbot for you.

Both AI and EI enable machines to upgrade themselves by constantly learning newer phenomena; as a result, the intensity of Nadia’s interaction with humans will allow it to better understand emotions.

I think you’d be hard pressed to find anyone involved with customer service, marketing, customer engagement or sales who hasn’t heard something about chatbots this year.

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